E-Commerce Administrator - Operational Excellence & SOP Management

Rachmat Cahayasakti · 📍 Jakarta Barat, Jakarta Raya · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 4,000,000 - Rp 6,000,000 per bulan

Join Rachmat Cahayasakti as an E-Commerce Administrator and play a pivotal role in streamlining operational workflows to drive efficiency and growth. In this dynamic position, you will develop, implement, and maintain Standard Operating Procedures (SOPs) for the e-commerce team, ensuring seamless day-to-day operations. Based in Jakarta Barat, this role offers a competitive salary of Rp 4,000,000 - Rp 6,000,000 per month, with opportunities for professional growth and development.

As an E-Commerce Administrator, you will be at the heart of our operations, working closely with cross-functional teams to optimize processes and enhance customer satisfaction. Using tools like Zendesk, Shopify, and Google Workspace, you will ensure that our e-commerce platform runs smoothly, from order processing to customer support. This is your chance to make a tangible impact on our business, helping us achieve our goals and exceed customer expectations.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

Develop, implement, and maintain SOPs for the e-commerce team to ensure consistent and efficient operations.
Coordinate with cross-functional teams to streamline workflows and improve operational efficiency.
Utilize e-commerce platforms like Shopify to manage inventory, process orders, and track sales.
Provide excellent customer support through Zendesk, addressing customer inquiries and resolving issues promptly.
Monitor and analyze sales data to identify trends and opportunities for growth.
Collaborate with the marketing team to ensure seamless integration of marketing campaigns and promotions.
Stay updated with the latest e-commerce trends and best practices to continuously improve our operations.
Train and mentor junior staff on e-commerce best practices and SOPs.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

Bachelor's degree in Business Administration, Information Technology, or a related field.
Minimum of 3 years of experience in e-commerce administration or a similar role.
Proven experience with e-commerce platforms like Shopify.
Strong understanding of customer service and support systems, preferably with experience using Zendesk.
Excellent communication and interpersonal skills.
Ability to work well under pressure and meet tight deadlines.
Proficiency in using Google Workspace for productivity and collaboration.
Fluency in both written and spoken English is a plus.