Customer Service Executive (FMCG) - Premium Frozen Food Industry

Join Sannis Frozen Product, a leading name in the FMCG sector, as a Customer Service Executive in the vibrant heart of Bali. This is your opportunity to be the voice of our brand, delivering exceptional service to our valued clients while contributing to our mission of providing premium frozen food solutions. Located in the bustling area of Kuta, you'll be at the center of action, ensuring our customers receive the best service possible.

As a Customer Service Executive, you'll be the first point of contact for our clients, handling inquiries, complaints, and providing support through various channels including phone, email, and social media. You'll play a crucial role in maintaining our brand's reputation and ensuring customer satisfaction. This role offers a dynamic work environment with opportunities for growth and development.

We are looking for a proactive and customer-focused individual who can thrive in a fast-paced environment. If you're passionate about customer service and want to make a difference in the FMCG industry, this is the perfect opportunity for you.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints through phone, email, and social media channels
• Provide prompt and accurate information to customers regarding our products and services
• Resolve customer issues efficiently and effectively
• Maintain a high level of customer satisfaction by ensuring timely responses and solutions
• Document and track customer interactions using CRM tools like Salesforce or HubSpot
• Assist in the development and implementation of customer service strategies
• Collaborate with other departments to ensure a seamless customer experience
• Stay updated with industry trends and best practices in customer service

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or related field
• Minimum of 2 years of experience in customer service, preferably in the FMCG industry
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Proficiency in using CRM tools like Salesforce or HubSpot
• Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to work in a fast-paced and dynamic environment
• Passionate about delivering exceptional customer service

🛠️ Keahlian

Lowongan Terkait