Admin & Call Center Specialist

Join Pengiklan Anonim as an Admin & Call Center Specialist and become an integral part of our dynamic team! This essential role is the backbone of our operations, ensuring smooth day-to-day processes and maintaining data consistency across all departments.

In this role, you'll be responsible for managing customer inquiries, handling administrative tasks, and ensuring that our call center operations run efficiently. You'll work closely with various departments to streamline processes and improve overall productivity.

📋 Tanggung Jawab Pekerjaan

• Managing customer inquiries and complaints via phone, email, and chat, ensuring prompt and professional responses.
• Handling administrative tasks such as data entry, document processing, and record-keeping using Microsoft Office Suite.
• Ensuring data accuracy and consistency across all departments by maintaining and updating our internal databases.
• Assisting in the development and implementation of new administrative processes and procedures.
• Providing excellent customer service and support, maintaining a high level of professionalism and courtesy.
• Monitoring and analyzing call center performance metrics to identify areas for improvement.
• Collaborating with other departments to streamline processes and improve overall productivity.
• Ensuring compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum 2 years of experience in a similar administrative or call center role.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong communication and interpersonal skills, with the ability to handle customer inquiries professionally.
• Good organizational skills and attention to detail.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Knowledge of Indonesian language and good communication skills.

🛠️ Keahlian

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